To meet the needs of customers, firms must give their front line workers the responsibility, freedom, training and equipment they need to respond quickly to customer requests and to make other decisions essential to producing quality goods and providing good services. This is called empowerment.

To implement this, managers must train front line people to make decisions without the need to consult managers. The new role of supervisors then, is to support front-line people with training and the technology to do their jobs well, including handling customer complaints quickly and satisfactorily.

One aspect of empowerment is the elimination of managers. Companies that have implemented self-manage teams expect a lot more from their lower-level workers than they did in the past. Such workers need more education as they have less management oversight. And they have to be treated more as partners in the firm.

However, this is not an easy task. Employees with more responsibility are likely to demand increased compensation based on performance. It will also mean developing entirely new organizational structures to meet the changing needs of customers and employees. And it also entails trained and highly motivated lower-level employees.

To get this success, other factor includes healthy employees. Other than healthy employees lower health care cost, they can also deliver their task effectively and efficiently. That is the reason companies take weight loss program review seriously. They already recognize that offering wellness programs is a long-term strategy that will pay dividends of lower employee absenteeism, increased productivity and reduced health-care expenses.

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